Shipping & Delivery Policy

1. Where We Ship From

Our system automatically selects the optimal warehouse based on your shipping address.

• Local Warehouse: If we have a local warehouse in your country, your order will be fulfilled there. No customs duties will apply.

• International Warehouse: If a local warehouse is unavailable, your order will ship from our international center (Lemezee.com). You will be responsible for any customs duties according to your country's regulations.

2. Discreet Packaging & Privacy 

Your privacy is our utmost priority. We guarantee:

• Confidential Exterior: All orders are shipped in plain, unmarked, and neutral packaging.

• Hidden Details: The shipping label will not mention our brand name ("Lemezee") or the specific contents of the package.

• Data Security: Your personal information is kept strictly secure and confidential.

 

Country	Processing Time	Delivery Time
Local Warehouse	1-2 work days	2-5 work days
China Warehouse	5-12 work days	7-22 work days

 

4. Order Tracking

Once your order ships, we will email you with tracking details.

• Please allow up to 24 hours for tracking numbers to activate. Delays may occur on weekends/holidays.

• You can track your order [by clicking here].

• If you don't receive this email, contact us at [Service@lemezee.com].

5. Address Changes

• Within 90 Minutes: Submit a request [here] to change your address free of charge.

• After 90 Minutes: Submit a priority request [here]. If successful, it is free. If the package has already shipped, you may refuse it; however, a $5 re-shipping fee will apply if you request the package to be sent again. We will notify you of the outcome via email.

6. Undelivered & Returned Packages

If the courier is unable to deliver your package after multiple attempts and it is returned to us, you must agree to track your order and ensure someone is available to receive it.

• Re-shipment: If you request re-shipment, a $5 re-shipping fee per item will apply.

• Refund: If you choose to cancel, the carrier's actual return shipping fees and applicable restocking fees will be deducted from your refund.

7. Lost or Stolen Items

• Delivered But Missing: If tracking shows "Delivered" but you haven't received it, please contact us within 5 business days. After this period, we cannot process a claim, and you must contact the carrier directly.

• Delay Claims: If you have not received your order after 20 business days, please contact us at [Service@lemezee.com] with your order number.

• Note: Lemezee is not responsible for items lost, stolen, or damaged due to acts or omissions of the delivery carrier.

8. Contact Us

For any questions regarding your shipment, please contact:

• Email: Service@lemezee.com

• Hours: Monday to Friday, 9:00 AM – 6:00 PM (Pacific Standard Time)